Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Interaction details do not display immediately on the Interactions Dashboard

  Thread closed by the administrator, not accepting new replies.

  • 1.  Interaction details do not display immediately on the Interactions Dashboard

    Posted 04-20-2023 07:30
    No replies, thread closed.

    Hi Team,

    When we call one of the DID numbers configured in our platform, the interaction details start showing on the Interactions dashboard immediately, but when we call the other number, it takes 20-30 seconds.

    Could anyone shed any light on this?


    Thanks in anticipation!



    Regards,
    Hari Shankar


    #Reporting/Analytics

    ------------------------------
    Hari Shankar
    Clarisys Global Ltd
    ------------------------------


  • 2.  RE: Interaction details do not display immediately on the Interactions Dashboard

    Posted 04-23-2023 00:15
    No replies, thread closed.

    Are both numbers assigned to the same flow and queue?  Do you have different skill treatments for the two numbers?  Are you using Genesys Cloud Voice or your own carrier?  If the later, check if the carrier actually owns that number or if it is forwarded from someplace else.  You can email or IM me the two numbers and I can take a look on the back end for carrier and routing.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content