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  • 1.  Interaction Details in CSV

    Posted 08-05-2019 17:22
    No replies, thread closed.
    We have a customer interested in Interaction Details delivered in CSV.  Wanting to see if anyone in the community already has this built before I have us build it from scratch.
    #Reporting/Analytics

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    Bob King
    Altivon
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  • 2.  RE: Interaction Details in CSV

    Posted 08-06-2019 09:12
    Edited by George Ganahl 08-09-2019 13:53
    No replies, thread closed.
    Export to CSV of the Performance>Interactions view is being worked on.

    PureInsights in the AppFoundry would be another option.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Interaction Details in CSV

    Posted 10-30-2019 10:55
    No replies, thread closed.
    Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export > All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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    Original Message


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