Thanks for raising this!
It would be great to hear from Genesys colleagues what should we expect in the change. Especially now that it is being released on the week as New Navigation UI.
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Ekaterina (Kate) Kononova
Product Development | Data, Analytics & Quality Management
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Original Message:
Sent: 09-25-2025 14:10
From: Darshan Dave
Subject: Interaction Details Page Enhancements
Looking at the next week's release, there are some UI changes coming. I could not find any screenshot, idea or update from Genesys team. Does anyone know what specifically is changing in terms of visual components on Interaction details page?
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Darshan
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