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  • 1.  Interaction Details Report (with DNIS number included)

    Posted 05-07-2020 03:02
    No replies, thread closed.
    I am a new user and have been directed to the Purecloud menu > Performance > Interactions view - which gives me what I want (has the DNIS tel number that the inbound customer has dialled to reach our business) - but I now have the issue that the remote telephone number is no longer listed and has been replaced by a generic statement "Mobile number, United Kingdom" instead of giving me the actual tel number!!!



    Any help to how I can get the tel number to display - would be gratefully appreciated.
    Regards,
    Mark

    #Reporting/Analytics

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    Mark Cooper
    Aspect Maintenance
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  • 2.  RE: Interaction Details Report (with DNIS number included)

    Posted 05-07-2020 07:24
    No replies, thread closed.
    The Remote column shows the Calling Party Name (or just the city/state, or other generic info). You need to include the ANI column which shows the Calling Party Number that you want.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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