Hello Community Members,
Today we are happy to announce enhancements to the playback of transcribed voice interactions.
When managers and supervisors now playback a recording, the transcript is shown in the transcript view will scroll/move based on the position within the recording. This allows Quality manager, evaluators, and supervisors to follow the conversation as the playback is occurring.
Key Features:
- Interaction recording
- Screen recording
- Voice transcription
Resources:
- Interaction overview learn here
- Screen recording overview here
- For more information about voice transcription, see our Resource Center article.
- Genesys Cloud supported languages here.
#SpeechandTextAnalytics
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#Announcements
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#SpeechandTextAnalytics
#Interaction Analytics
#QualityEvaluations#Recording,Policies#SpeechandTextAnalytics#Workforce Management
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natalia abad
Genesys - Employees
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