Genesys Cloud - Main

Hi 

Is there any way you can created a external contact using the flow. Is there also a way to populate the customers history when an email is received.

Regards
#ArchitectureandDesign
#DigitalChannels

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Brendan Binns
Bytes Systems Integration, a Division of Altron (TMT)
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Hi!
You would need to create a data action leveraging POST Create an external contact (/api/v2/externalcontacts/contacts). You can pass call ANI or email address as contact attributes there. Since external contact must contain also first name and last name, you will need to hardcode them in data action with some values, like, New Contact. Afterwards, agent during the call, can change them to real ones if he wants.

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Armands Bunkovskis
Adventus Solutions Sia
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