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  • 1.  Interaction Reports - No Data when exporting information

    Posted 05-09-2023 13:59
    No replies, thread closed.

    Has anyone noticed if Interaction Reports contain data when exporting to either PDF or CSV?  Tried to export a report today, for data from yesterday and it appears that Interaction information is not downloading.  All reports are blank.  It doesn't matter if we do Interactions as a whole, or if we get queue specific.  No data is provided.  You can view in Genesys, but it is not sending any data on the exports.


    #Reporting/Analytics

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    John Anaya
    Amdocs Management Limited
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  • 2.  RE: Interaction Reports - No Data when exporting information

    Posted 05-10-2023 09:16
    No replies, thread closed.

    Have you taken a look at the following research article? https://help.mypurecloud.com/articles/interactions-view/

    You may find this excerpt helpful: 
    Currently, only historical data typically > 1 day old is exported due to the source and volume of interactions data. When there is a difference between what is shown in the view and what is exported, you receive a partial result indication. The export file shows the partial result date and time including the most recent available transaction.

    When you say you are exporting data from yesterday, is is 24+ hours? 



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    Shelby Cronk
    ConvergeOne, Inc.
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  • 3.  RE: Interaction Reports - No Data when exporting information

    Posted 05-10-2023 09:40
    No replies, thread closed.

    I put a ticket in with our vendor who reached out to Genesys.   They advised that Genesys is aware and working on it.   I am not getting my scheduled reports or my Historical Adherence reports, but it is been worked on from my understanding.



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    Judy Jimenez, Call Center Operations Manager
    CURE Auto Insurance
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    Original Message


  • 4.  RE: Interaction Reports - No Data when exporting information

    Posted 05-12-2023 15:35
    No replies, thread closed.

    Thanks John for bringing this to our attention.

    @Maisey Harris could this be related to the content search export issue we are currently working on?



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    Anik Dey
    Genesys - Employees
    Staff Product Manager
    anik.dey@genesys.com
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  • 5.  RE: Interaction Reports - No Data when exporting information

    Posted 05-12-2023 16:05
    No replies, thread closed.

    There are a few things going on here.
    As stated, there is currently no support for export of interactions export for "Today" -- this feature is in development though!
    It sounds like there's a bug effecting Judith's scheduled reports and historical adherence reports going through Care.
    These are unrelated to the content search issue which was already fixed to production already, Anik.



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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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    Original Message


  • 6.  RE: Interaction Reports - No Data when exporting information

    Posted 05-12-2023 18:26
    No replies, thread closed.

    so not trying to export today's interactions, but rather at the end of the day, and most times early the next morning, exporting to the customer.  This worked and worked well.  There was an issue discovered by Genesys and this has since been resolved and is working again.

    thanks for all the responses.  I find this community very helpful in trying to resolve issues and answering questions.



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    John Anaya
    Amdocs Management Limited
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