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  • 1.  Interaction View Wrap Codes Filtering

    Posted 10-04-2018 14:34
    No replies, thread closed.
    Does anyone know if there is a way to filter on the ININ placed wrap codes on the Interactions View section? I am only able to choose customer entered/created wrap-codes. 

    In reference: Campaign placed an ININ related Wrap-up on a call, I would like to figure out a way to include these in the filter section at the right of the Interactions View screen. 

    Wrap-ups

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------


  • 2.  RE: Interaction View Wrap Codes Filtering

    Posted 10-05-2018 09:15
    No replies, thread closed.

    I would also like to see this feature.

     

    Jonathan Jones

    IS Marketing and Sales Systems

    Senior Business Systems Analyst

    KAL TIRE

     

    P Please consider the environment before printing this email.

     



    ------Original Message------

    Does anyone know if there is a way to filter on the ININ placed wrap codes on the Interactions View section? I am only able to choose customer entered/created wrap-codes. 

    In reference: Campaign placed an ININ related Wrap-up on a call, I would like to figure out a way to include these in the filter section at the right of the Interactions View screen. 

    Wrap-ups

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------


  • 3.  RE: Interaction View Wrap Codes Filtering

    Posted 10-05-2018 09:25
    No replies, thread closed.
    I've made note of this request and will look into getting this done.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Interaction View Wrap Codes Filtering

    Posted 01-24-2019 15:25
    No replies, thread closed.
    Hi @Maisey Harris do you know if this ever was looked at? ​Do you know if an Idea was ever submitted, or should I submit one.

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 5.  RE: Interaction View Wrap Codes Filtering

    Posted 10-05-2018 10:04
    No replies, thread closed.

    I too would really appreciate this view availability without having revert to API – GUI please

     

    Matt Calton

    Communications Manager

    t. 01708 436822

    www.grove-dean.co.uk

     

    Description: Description: Description: Description: G&D_WWWimage002.jpg@01D1EE70.3A63C560

     

    Top 50 Companies 2017 Logo

     

    Tollgate House, 96 Market Place

    Romford, Essex RM1 3ER.

    Tel. 01708 436 490

    www.performancedirect.co.uk

     

    Grove & Dean Ltd. (Est.1974 & registered in England 1167043) is authorised and regulated by the Financial Conduct Authority (FCA). Firm Reference Number 307002.

     



    ------Original Message------

    I would also like to see this feature.

     

    Jonathan Jones

    IS Marketing and Sales Systems

    Senior Business Systems Analyst

    KAL TIRE

     

    P Please consider the environment before printing this email.

     





  • 6.  RE: Interaction View Wrap Codes Filtering

    Posted 01-24-2019 15:51
    No replies, thread closed.
    We have implemented this enhancement as part of a set of other improvements to the Interactions view. This feature is currently planned for a Q1 release.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer, Analytics UI
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Interaction View Wrap Codes Filtering

    Posted 01-24-2019 15:54
    No replies, thread closed.
    Thank you! I just realized that you CAN see this in the Wrap-Up Performance view!! We will be looking forward to the new enhancements.

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 8.  RE: Interaction View Wrap Codes Filtering

    Posted 01-25-2019 03:02
    No replies, thread closed.
    Thanks for the update Maisey - great news

    ------------------------------
    Matt
    Grove & Dean Ltd
    ------------------------------

    Original Message


  • 9.  RE: Interaction View Wrap Codes Filtering

    Posted 02-27-2019 10:14
    No replies, thread closed.
    Filtering for system wrap-up should now be available in the interactions view.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer, Analytics UI
    Genesys
    ------------------------------

    Original Message


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