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Interaction Widget Permissions for Camera and mic

  • 1.  Interaction Widget Permissions for Camera and mic

    Posted 06-05-2025 19:22

    apifycloud | 2022-01-21 12:36:35 UTC | #1

    Hello All

    We are working on embeed a video solution to interaction widget so i found an error showing that Genesys Cloud iframe is not allowing this to execute but not sure where can i allow this on default sandbox options for this application.


    Jerome.Saint-Marc | 2022-01-21 13:18:11 UTC | #2

    Hello,

    IFrame feature policy ("allow" property) can be defined in your interaction widget configuration (in Admin - Integrations - Integration).

    Open your interaction widget integration, and select the Configuration tab. Under "Properties" section, you will see "Iframe Feature/Permissions Policy" parameter. You can set the desired features as a comma-separated list. Supported values/features are: "camera,microphone,geolocation,clipboard-write,fullscreen,display-capture" See the related announcement for more details. Refresh or logout/login from Genesys Desktop so the new configuration is taken into account.

    Regards,


    apifycloud | 2022-01-21 15:13:57 UTC | #3

    Thanks a lot, it worked great!


    system | 2022-02-21 15:14:53 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 13291