Genesys Cloud - Main

Hi Community,
we have been using this Blueprint here "https://appfoundry.genesys.com/filter/genesyscloud/listing/63dc125b-b54f-4f50-bc0d-40bc912d097a", to enable the translation of messages exchanged during a Web Message type interaction.
We were able to implement the necessary and see the interaction widget inside the interaction management window in Genesys Cloud (see figure GC_Apps.png).
What we would like to understand if it can be done, is to have the same interaction widget also in an embeddable framework (e.g., the one for Firefox), in the interaction management window (see figure GC_Firefox.png).
Thanks in advance to anyone who can help us out.

#DigitalChannels
#Integrations

------------------------------
Marco Ruzzon
Indra Italia spa
------------------------------

Unfortunately the current implementation of the Embeddable Framework doesn't support Interaction Widgets.  The closest you can come to make this work would be to use the Genesys Cloud scripting system to create a script that contains a web component.  You can then iframe the interaction widget there, but you will have to hard code all the query parameters that the interaction widget is expecting to receive.  The Client Apps SDK will not work in this arrangement, but if you are not using that functionality then the script method should work OK for you.

------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
------------------------------