Genesys Cloud - Main

When Users I am adding go to Performance>Workspace, it is blank.  No Interactions, no Tabs.  These Users (client) have the exact same Role/permissions as Supervisors and QA that do have Interactions and Tabs when loading Workspace. 

Hey Tim, 

By default there would be no 'tabs' open but on the left the available reports/tabs can open. Are you sure they are not seeing these on the left hand side?

When Users I am adding go to Performance>Workspace, it is blank.  No Interactions, no Tabs.  These Users (client) have the exact same Role/permissions as Supervisors and QA that do have Interactions and Tabs when loading Workspace. 

There are no tabs.  

Hey Tim, 

By default there would be no 'tabs' open but on the left the available reports/tabs can open. Are you sure they are not seeing these on the left hand side?

When Users I am adding go to Performance>Workspace, it is blank.  No Interactions, no Tabs.  These Users (client) have the exact same Role/permissions as Supervisors and QA that do have Interactions and Tabs when loading Workspace. 

There are no tabs.  

Hey Tim, 

By default there would be no 'tabs' open but on the left the available reports/tabs can open. Are you sure they are not seeing these on the left hand side?

When Users I am adding go to Performance>Workspace, it is blank.  No Interactions, no Tabs.  These Users (client) have the exact same Role/permissions as Supervisors and QA that do have Interactions and Tabs when loading Workspace. 

Hello Tim,

Are you using custom roles or default roles?

If you try adding the default User or Supervisor role they should get access to workspace tabs.

There are no tabs.  

Hey Tim, 

By default there would be no 'tabs' open but on the left the available reports/tabs can open. Are you sure they are not seeing these on the left hand side?

When Users I am adding go to Performance>Workspace, it is blank.  No Interactions, no Tabs.  These Users (client) have the exact same Role/permissions as Supervisors and QA that do have Interactions and Tabs when loading Workspace.