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Interactions export masking the Remote column

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  • 1.  Interactions export masking the Remote column

    Posted 12-15-2021 23:56
    No replies, thread closed.
    Hi all,

    Previously exporting from the interactions view would populate Remote with the phone number of SMS recipient.  It seems now when exporting to .csv, the phone numbers in the remote field are now being masked to **********. Phone numbers are still visible when viewing the remote column in Interactions view.



    Any ideas as to what could have caused this change?

    Thanks
    #Reporting/Analytics

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    Brandon Kemp
    Nationwide News Pty Ltd
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