Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Interactions Exports Issue for Wrap Up Notes Including Commas in .CSV Exports

  Thread closed by the administrator, not accepting new replies.

  • 1.  Interactions Exports Issue for Wrap Up Notes Including Commas in .CSV Exports

    Posted 09-10-2025 18:26
    No replies, thread closed.

    We are doing some analysis with Interactions exports including all columns. However we are seeing issues with commas in the wrap up notes columns impacting imports of the export .csv file(s) as the commas in this column don't appear to be dealt with to prevent improper column breaks for interactions with wrap up notes with commas. Is there a way to adjust the export process for interactions to include markers around commas in the wrap up notes column to prevent this issue? Has anyone else ever addressed this issue? 

    Thanks,


    #PerformanceExports

    ------------------------------
    James Starling
    Member Service Center Quality Assurance Manager
    Global Federal Credit Union
    j.starling@globalcu.org
    Anchorage, AK
    United States
    ------------------------------


  • 2.  RE: Interactions Exports Issue for Wrap Up Notes Including Commas in .CSV Exports
    Best Answer

    Posted 09-15-2025 04:30
    No replies, thread closed.

    Hi James,

    You may need to check how Excel or your spreadsheet is handling this.  I just did a test and it did not break on the comma separation when exported as the wrap notes are within apostrophes, so handles the wrap-up note as one piece of text.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content