Facundo_Nowicky | 2021-06-16 20:56:51 UTC | #1
Greetings, We are apparently succesfully associating specific interactions with external contacts after the calls are terminated through an automated process. We obtain the communicationID from the calls array in api/v2/conversations/{conversationId}.
And then using api/v2/externalcontacts/conversations/{conversationId} with the rest of the data (External Contact Id, ConversationId and the CALL mediatype). Everything goes perfectly, and if you open the interaction in the GUI you see that the External Contact correctly appears on the customer side, and you can even consult its data in the "Participant Data" within the Interaction Details...
However, if you open the External Contact in the GUI, they don't show the interaction, its as if there should be a "reverse" association process to link the interaction to the contact thats not happening.
Is there a process missing here? Do we need to wait some sort of update process that "links" the interactions to their Contacts? (we performed this example on Monday)
system | 2021-07-17 20:56:54 UTC | #2
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