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  • 1.  Interactions report filter

    Posted 01-08-2025 11:56
    No replies, thread closed.

    Is there a reason we can't select voice and callbacks together as filters? i can select everything else together, but only voice OR callbacks


    #Reporting/Analytics

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    David Hawken
    Professional Services Engineer
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  • 2.  RE: Interactions report filter
    Best Answer

    Posted 01-08-2025 12:24
    No replies, thread closed.

    Hello David, 

    This is by design please see the following documentation. It doesn't really give a reason why this is set but it might have to do with how the system process both. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Interactions report filter

    Posted 01-09-2025 08:02
    No replies, thread closed.

    Hello Cameron,

    Thank you for the clarification. However, I've noticed that the "ALL" filter allows both voice and callbacks to be selected together. Could someone provide more insight into why this filter works differently from the individual voice and callback filters? Specifically, what's the distinction in how the system processes these filters?

    Thanks in advance for any additional information!



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    Pat Smith
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    Original Message


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