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  • 1.  Interactions

    Posted 04-20-2023 14:29
    No replies, thread closed.

    Hello community,

    I am trying to ensure that in my organization the recordings are only recorded after I arrive with an agent. Do you know of any configuration?

    Regards


    #PlatformAdministration
    #QualityManagement

    ------------------------------
    Juan Ayala
    Promotora Kranon S.A. de C.V.
    ------------------------------


  • 2.  RE: Interactions

    Posted 04-21-2023 04:19
    No replies, thread closed.

    Hi Juan,

    One way to do it is to pause the recording in the flow with PUT /api/v2/conversations/${input.media}/${input.conversationId}/recordingstate, the in the agent script you would set recording to active again when the script loads.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: Interactions

    Posted 04-21-2023 11:06
    No replies, thread closed.

    There is an upcoming feature going to be available around end of May to suppress recording on IVR and in-queue wait portions of the call: https://genesyscloud.ideas.aha.io/ideas/WEM-I-119



    ------------------------------
    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------

    Original Message


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