Hi Samuel,
The release notes do not clearly describe what was changed and screenshots would be helpful with future release notes in cases like this where the agent experience changes. We've received feedback from agents that it requires extra steps to update their status now.
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John Cline
Consultant, IT UC Architect
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Original Message:
Sent: 06-18-2026 10:54
From: Samuel Jillard
Subject: Interface change
Change is always interesting, but the new Genesys Cloud navigation incorporates the latest design elements and enhanced accessibility features: Release Notes
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Sam Jillard
Online Community Manager/Moderator
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Original Message:
Sent: 06-18-2026 10:47
From: Beka Mumladze
Subject: Interface change
Thank you Samuel, we are not experiencing any issues, the users don't like this interface.
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Beka
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Original Message:
Sent: 06-18-2026 10:34
From: Samuel Jillard
Subject: Interface change
Hello Beka,
I don't believe there is a way to revert back to the old UI. What issue are you experiencing?
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Sam Jillard
Online Community Manager/Moderator
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