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A custom action was configured to validate the queue name to show or hide a container, but it works intermittently. Sometimes the validation works correctly, and other times it doesn't.

works
not working
main custom action

#Scripts

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Saul Barrera
Desarrollador Genesys Senior
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Olá @Saul Barrera, saudações do Brasil!

Intermittent behavior in script conditions is often caused by timing (the queue context is not populated yet when the custom action runs).
I'd suggest displaying/logging the current {Scripter.Queue Name} when it fails. If it's empty or different, trigger the validation later (after the interaction is connected/assigned) and, if possible, use a stable key like Queue ID. I´ve used here the same logic in the past:

Another solution, and I think is more eficcient and I using now, is pass an explicit routing flag from Architect into the script instead of relying on the queue name string. A participant data with the value that´s define wich one script will be visible.

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Fernando Sotto dos Santos
Consultor Grupo Casas Bahia
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Saul Barrera
Desarrollador Genesys Senior
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Original Message:
Sent: 01-21-2026 14:17
From: Fernando Sotto dos Santos
Subject: intermittent initial action configured on the home page

Olá @Saul Barrera, saudações do Brasil!

Intermittent behavior in script conditions is often caused by timing (the queue context is not populated yet when the custom action runs).
I'd suggest displaying/logging the current {Scripter.Queue Name} when it fails. If it's empty or different, trigger the validation later (after the interaction is connected/assigned) and, if possible, use a stable key like Queue ID. I´ve used here the same logic in the past:

Another solution, and I think is more eficcient and I using now, is pass an explicit routing flag from Architect into the script instead of relying on the queue name string. A participant data with the value that´s define wich one script will be visible.

------------------------------
Fernando Sotto dos Santos
Consultor Grupo Casas Bahia
------------------------------

When you get a chance, please mark the reply that helped most as the Best Answer. It helps others with the same question!

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Fernando Sotto dos Santos
Consultor Grupo Casas Bahia
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