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internal calls in cx cloud from genesys and salesforce integration

  • 1.  internal calls in cx cloud from genesys and salesforce integration

    Posted 11-06-2024 06:46

    hello

    we have the CX cloud from genesys and salesforce integration.
    we cannot make and internal call from salesforce.
    we have not button or some way to make internal calls
    i don't know i we don't have some configuration or permission, but at the configuration manual we have anything from this.


    if i make an internal call from genesys to a salesforce agent, he can take the call. but in the other way it cannot do.

    can you help us?


    #API/Integrations

    ------------------------------
    Micaela Garcia
    Customer Service Support Manager
    ------------------------------


  • 2.  RE: internal calls in cx cloud from genesys and salesforce integration
    Best Answer

    GENESYS
    Posted 11-06-2024 07:37

    Hello Micaela, 

    The best thing to do is open a case with customer care for this. This will require more technical investigation than we can do here in a public forum. 

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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