Genesys Cloud - Main

Hello, I have scanned over the Resource Center and opened a case with support. I have also tested internally. Does any one know if the Recently Closed chat items ever clear out? I have a list of well over 18 things, and there does not look to be a way to make them go away. Client is just curious about this and I am not finding any answers.

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Angelia Harper
Avtex
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Recently Closed  will retain up to 20 items. Items do not drop off automatically (except for the oldest one every time the list goes over 20), nor is there a way to manually clear the list.

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 09-13-2018 08:50
From: Angelia Harper
Subject: Internal Chat "Recently Closed" section

Hello, I have scanned over the Resource Center and opened a case with support. I have also tested internally. Does any one know if the Recently Closed chat items ever clear out? I have a list of well over 18 things, and there does not look to be a way to make them go away. Client is just curious about this and I am not finding any answers.

------------------------------
Angelia Harper
Avtex
------------------------------

@George Ganahl Thank you for that information! Much appreciated. ​

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 09-13-2018 12:07
From: George Ganahl
Subject: Internal Chat "Recently Closed" section

Recently Closed  will retain up to 20 items. Items do not drop off automatically (except for the oldest one every time the list goes over 20), nor is there a way to manually clear the list.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 09-13-2018 08:50
From: Angelia Harper
Subject: Internal Chat "Recently Closed" section

Hello, I have scanned over the Resource Center and opened a case with support. I have also tested internally. Does any one know if the Recently Closed chat items ever clear out? I have a list of well over 18 things, and there does not look to be a way to make them go away. Client is just curious about this and I am not finding any answers.

------------------------------
Angelia Harper
Avtex
------------------------------

My pleasure, Angie!

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 09-13-2018 12:32
From: Angelia Harper
Subject: Internal Chat "Recently Closed" section

@George Ganahl Thank you for that information! Much appreciated. ​

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 09-13-2018 12:07
From: George Ganahl
Subject: Internal Chat "Recently Closed" section

Recently Closed  will retain up to 20 items. Items do not drop off automatically (except for the oldest one every time the list goes over 20), nor is there a way to manually clear the list.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 09-13-2018 08:50
From: Angelia Harper
Subject: Internal Chat "Recently Closed" section

Hello, I have scanned over the Resource Center and opened a case with support. I have also tested internally. Does any one know if the Recently Closed chat items ever clear out? I have a list of well over 18 things, and there does not look to be a way to make them go away. Client is just curious about this and I am not finding any answers.

------------------------------
Angelia Harper
Avtex
------------------------------

Greetings!

To improve the Resource Center search results, could you tell me what you used for your search?

I just searched on the string "Recently Closed", and this was the first result:

https://help.mypurecloud.com/faq/can-i-remove-people-and-groups-from-my-chat-list/

I look forward to hearing from you.

All the best!

------------------------------
Ed Crabtree
Technical Writer
Genesys - Employees
------------------------------

Original Message:
Sent: 09-13-2018 12:48
From: George Ganahl
Subject: Internal Chat "Recently Closed" section

My pleasure, Angie!

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 09-13-2018 12:32
From: Angelia Harper
Subject: Internal Chat "Recently Closed" section

@George Ganahl Thank you for that information! Much appreciated. ​

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 09-13-2018 12:07
From: George Ganahl
Subject: Internal Chat "Recently Closed" section

Recently Closed  will retain up to 20 items. Items do not drop off automatically (except for the oldest one every time the list goes over 20), nor is there a way to manually clear the list.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 09-13-2018 08:50
From: Angelia Harper
Subject: Internal Chat "Recently Closed" section

Hello, I have scanned over the Resource Center and opened a case with support. I have also tested internally. Does any one know if the Recently Closed chat items ever clear out? I have a list of well over 18 things, and there does not look to be a way to make them go away. Client is just curious about this and I am not finding any answers.

------------------------------
Angelia Harper
Avtex
------------------------------