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  • 1.  International Calls reporting

    Posted 07-16-2020 18:34
    No replies, thread closed.
    I got a request to report on the international calls we receive every month. Does anyone know how to report on something like this in Purecloud?
    #Reporting/Analytics

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    Thomas Ivy
    ZenPayroll, Inc., dba Gusto
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  • 2.  RE: International Calls reporting

    Posted 07-17-2020 05:05
    No replies, thread closed.
    Hi,

    Not sure will this help you.

    Assume you are looking for all outbound calls, you may try to use Performance -> Interactions View, then filter by:
    Direction = Outbound
    Initial Direction = Outbound
    Remote = {Specific country or International} this may depend on what is your International number plan name

    Or 
    Direction = Outbound
    Initial Direction = Outbound
    DNIS = "+100" this may depend on how the number plan is

    This is the link about Interaction View, check it out the Filter by Interaction Details section
    https://help.mypurecloud.com/articles/interactions-view/


    Once you have the list, you can use export them.
    https://help.mypurecloud.com/articles/export-view-data/


    Hope it helps you

    ------------------------------
    Johnson Lu
    MFE International Pte Ltd.
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  • 3.  RE: International Calls reporting

    Posted 07-17-2020 15:32
    No replies, thread closed.
    Great! Your first option worked!   Thanks a Lot.

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    Thomas Ivy
    ZenPayroll, Inc., dba Gusto
    ------------------------------

    Original Message


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