Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

Here was an idea created for a similar request back in May.  Upvote it to give it more visibility!

https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1950

Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

#Reporting/Analytics

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Danielle Apple
Empeople Credit Union
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hi! If you select 1 month and proceed to export you have a drop down menu called "Granularity" that provides an option of 30 minutes interval (1). 

If you select more than 1 queues, next to your selection you will find an option called "View as a group"(2) - this will enable granularity field in export. If you need both time intervals and queue names as parameter in the export you can also tick the box to "Split Filters" (3) in Formatting section of the export pane..

1. 2. 3.

------------------------------
Ekaterina Kononova
Product Specialist | Data, Analytics & Quality Management
Sweden

Original Message:
Sent: 08-07-2024 13:12
From: Danielle Apple
Subject: Interval by hour for whole month

Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

#Reporting/Analytics

------------------------------
Danielle Apple
Empeople Credit Union
------------------------------

hi! If you select 1 month and proceed to export you have a drop down menu called "Granularity" that provides an option of 30 minutes interval (1). 

If you select more than 1 queues, next to your selection you will find an option called "View as a group"(2) - this will enable granularity field in export. If you need both time intervals and queue names as parameter in the export you can also tick the box to "Split Filters" (3) in Formatting section of the export pane..

1. 2. 3.

------------------------------
Ekaterina Kononova
Product Specialist | Data, Analytics & Quality Management
Sweden

Original Message:
Sent: 08-07-2024 13:12
From: Danielle Apple
Subject: Interval by hour for whole month

Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

#Reporting/Analytics

------------------------------
Danielle Apple
Empeople Credit Union
------------------------------

Thank you Ekaterina!    I will check later, but does it now tell you how many calls you received from 8:00am - 8:30am for the entire month or does it still require manual manipulation?    I never saw this report (in other systems) where you would then have to manipulate it to get the data you are looking for.  Last I heard this was a request, but I do not see the original request any longer.  The other issue was it could not be run immediately, only scheduled.

https://community.genesys.com/discussion/multiple-day-interval-report

hi! If you select 1 month and proceed to export you have a drop down menu called "Granularity" that provides an option of 30 minutes interval (1). 

If you select more than 1 queues, next to your selection you will find an option called "View as a group"(2) - this will enable granularity field in export. If you need both time intervals and queue names as parameter in the export you can also tick the box to "Split Filters" (3) in Formatting section of the export pane..

1. 2. 3.

------------------------------
Ekaterina Kononova
Product Specialist | Data, Analytics & Quality Management
Sweden

Original Message:
Sent: 08-07-2024 13:12
From: Danielle Apple
Subject: Interval by hour for whole month

Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).

#Reporting/Analytics

------------------------------
Danielle Apple
Empeople Credit Union
------------------------------