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  • 1.  Interval by hour for whole month

    Posted 08-07-2024 13:12
      |   view attached
    No replies, thread closed.

    Is there a way to extract the data for hourly intervals for a month at a time instead of daily? I can find the daily (screenshot attached).


    #Reporting/Analytics

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    Danielle Apple
    Empeople Credit Union
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  • 2.  RE: Interval by hour for whole month

    Posted 08-07-2024 16:17
    No replies, thread closed.

    Hello Danielle, 

    I don't believe we can get more granular than a day. I cant seem to find anything in our documentation about this but I have tried testing this and cant find a way to get more granular than a day. 

    Hope this helps!

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Interval by hour for whole month
    Best Answer

    Posted 08-07-2024 16:32
    No replies, thread closed.

    Here was an idea created for a similar request back in May.  Upvote it to give it more visibility!

    https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1950



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    Kyle Snyder
    Athene USA
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  • 4.  RE: Interval by hour for whole month

    Posted 08-07-2024 17:26
    No replies, thread closed.

    Thank you Kyle! I went and voted because this is HUGELY important to our organization. Thanks again!



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    Danielle Apple
    Empeople Credit Union
    ------------------------------

    Original Message


  • 5.  RE: Interval by hour for whole month

    Posted 08-08-2024 07:37
    Edited by Ekaterina Kononova 08-08-2024 08:20
    No replies, thread closed.

    hi! If you select 1 month and proceed to export you have a drop down menu called "Granularity" that provides an option of 30 minutes interval (1). 

    If you select more than 1 queues, next to your selection you will find an option called "View as a group"(2) - this will enable granularity field in export. If you need both time intervals and queue names as parameter in the export you can also tick the box to "Split Filters" (3) in Formatting section of the export pane..


    1. 2. 3.



    ------------------------------
    Ekaterina Kononova
    Product Specialist | Data, Analytics & Quality Management
    Sweden
    ------------------------------



  • 6.  RE: Interval by hour for whole month

    Posted 08-08-2024 09:32
    No replies, thread closed.

    Good morning! This was close, but I"m looking for the total amount of calls for the whole month per 30 minutes , not broken down by day. 

    So like 830am-9am had a total of 250 calls for the whole month of July. 



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    Danielle Apple
    Empeople Credit Union
    ------------------------------

    Original Message


  • 7.  RE: Interval by hour for whole month

    Posted 08-08-2024 09:36
    No replies, thread closed.

    Thank you Ekaterina!    I will check later, but does it now tell you how many calls you received from 8:00am - 8:30am for the entire month or does it still require manual manipulation?    I never saw this report (in other systems) where you would then have to manipulate it to get the data you are looking for.  Last I heard this was a request, but I do not see the original request any longer.  The other issue was it could not be run immediately, only scheduled.

    https://community.genesys.com/discussion/multiple-day-interval-report



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    Judy Jimenez, Call Center Operations Manager
    CURE Auto Insurance
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    Original Message


  • 8.  RE: Interval by hour for whole month

    Posted 08-09-2024 08:23
    No replies, thread closed.

    oh I get it. No, you still need to aggregate on interval level then, simple pivot table would solve the problem though.



    ------------------------------
    Ekaterina Kononova
    Product Specialist | Data, Analytics & Quality Management
    Sweden
    ------------------------------

    Original Message


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