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  • 1.  Intra Day future date service level

    Posted 06-25-2025 15:45
    No replies, thread closed.

    Is there a way to see the Service Level on the Intra Day for a future time, next week for example, without publishing the schedule for the agents ?


    #Workforce Management
    #Forecasting
    #ScheduleManagement

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    João Severo
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  • 2.  RE: Intra Day future date service level

    Posted 06-26-2025 07:36
    No replies, thread closed.

    No, it relies on a published schedule. You can have multiple unpublished schedules for any given period. You could look at the schedule itself for predicted service performance.



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    Jay Langsford
    VP, R&D
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