No, it relies on a published schedule. You can have multiple unpublished schedules for any given period. You could look at the schedule itself for predicted service performance.
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Jay Langsford
VP, R&D
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Original Message:
Sent: 06-25-2025 15:45
From: João Severo
Subject: Intra Day future date service level
Is there a way to see the Service Level on the Intra Day for a future time, next week for example, without publishing the schedule for the agents ?
#Workforce Management
#Forecasting
#ScheduleManagement
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João Severo
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