Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Intraday Management Page - thresholds

    Posted 03-22-2023 15:21
    No replies, thread closed.

    Hello! does anyone know of a way to change the thresholds for the colouring on the intraday monitoring page? the thresholds are low for the variance and show up as red so its hard to distinguish between what we would consider impactful. Is this a system default?

    Thanks!


    #Workforce Management
    #Performance Management

    ------------------------------
    Melanie Williams
    Camis Inc
    ------------------------------


  • 2.  RE: Intraday Management Page - thresholds

    Posted 03-23-2023 06:48
    No replies, thread closed.

    https://help.mypurecloud.com/articles/manage-displayed-metrics/ - third tab; first section; second bullet point; screenshot there shows +/- as the current range when the SL diff column value is selected.



    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------



  • 3.  RE: Intraday Management Page - thresholds

    Posted 03-23-2023 09:36
    No replies, thread closed.

    thanks!



    ------------------------------
    Melanie Williams
    Camis Inc
    ------------------------------

    Original Message


Related Content