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  • 1.  Introducing Genesys Cloud Social: AI-powered social customer care

    Posted 03-31-2025 20:07
    No replies, thread closed.

    We're excited to announce the launch of Genesys Cloud™ Social - a game changer for customer engagement on social media that's now available in over 30 languages.

    • Listen and analyze customer sentiment in real time
    • Engage across Twitter/X, Facebook and more - all with one interface
    • Use AI to streamline workflows and prioritize critical interactions
    • Break language barriers and scale your social engagement effortlessly

     

    Go here to learn more, or feel free to drop us a question below!


    #DigitalChannels
    #Roadmap/NewFeatures

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    Brett Bothast
    Manager, Global Campaign
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  • 2.  RE: Introducing Genesys Cloud Social: AI-powered social customer care
    Best Answer

    Posted 08-05-2025 14:46
    No replies, thread closed.

    Thanks, Brett! We are going to close this thread, but if anyone has any questions about Genesys Cloud Social, feel free to start a new discussion. Cheers!



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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