RobertHerms | 2024-04-15 08:23:14 UTC | #1
Hi all,
I've implemented the blueprint "Update the presence of a Genesys Cloud user based upon the answer of a Communicate call" as described at: https://developer.genesys.cloud/blueprints/update-gc-presence-on-communicate-call-activity-blueprint/
Due to feedback of agents that the presence state is not changed in some cases we had a look at the platform API usage and we can see 400 responses for /api/analytics/conversations/{conversationId}/details.
The Genesys Support outlines that the implementation is sending requests to the API with empty conversation IDs.
- outgoing request finished: [Conversation null not found.]
- Invalid UUID string (expected to be 36 characters long)
Does anyone else experience this kind of problem?
BR, Robert
system | 2024-05-15 08:24:13 UTC | #2
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