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The iOS app team attempted to upgrade the Genesys SDK from version 1.17.0 to 1.19.0 to validate the memory leak fix. However, after updating the SDK and compiling the app, we are encountering both compile-time errors and runtime crashes.

Issue Details:

In SDK 1.19.0, there are significant changes to the Genesys SDK, including multiple deletions in the ChatControllerDelegate protocol. Specifically, the method:

func shouldPresentChatViewController(_ viewController: UINavigationController!)

has been completely removed. This method is critical for us, as it is the primary place where we present the chat screen. Due to its removal, the app crashes.

To understand the expected implementation, I downloaded and ran the Genesys demo app from GitHub corresponding to this SDK version. Unfortunately, the demo app also produces multiple errors (screenshots attached).

Additionally, the developer documentation appears to be outdated. For example, although shouldPresentChatViewController has been removed in version 1.19.0, there is no updated documentation explaining:

• The replacement method (if any)
• Changes in the presentation flow
• How existing implementations should be migrated

As a result, we are currently unable to proceed with SDK version 1.19.0 using the available documentation and sample app. We are exploring temporary workarounds (such as commenting out the failing code) to unblock testing, but this is not a viable long-term solution.

Requested Support from the Genesys Team:

We request that the Genesys team review this issue and provide clear resolution steps. Specifically, Macy's is looking for the following:

1. An updated sample app demonstrating correct usage of SDK 1.19.0, with no compiler errors and a working chat flow.
2. Updated developer documentation clearly outlining:
• Deprecated/removed delegate methods
• New or replacement delegate methods
• Migration guidance from older SDK versions to 1.19.0

Please let us know how we should proceed and if there is a recommended migration path for the removed delegate methods.

Hi @Tricia Taylor, 
Thanks for raising this up. 

The method shouldPresentChatViewController is still required and present in the current SDK. The errors you are seeing are most likely caused by a cached or corrupted version of the GenesysCloud.xcframework, resulting in a mismatch between headers and binaries.

We verified that the SDK works as expected by integrating it into a fresh iOS project using our official documentation.

Recommended resolution:

1. Clear CocoaPods cache: pod cache clean --all

2. Delete local Pods and lockfile: remove Pods/ and Podfile.lock

3. Clean Xcode build artifacts (Product → Clean Build Folder, or delete DerivedData)

4. Reinstall pods: pod install --repo-update

5. Clean and rebuild the project

After performing these steps, the issue should be resolved.


Please, let me know if you are still experiencing this issue after following steps from above.

The iOS app team attempted to upgrade the Genesys SDK from version 1.17.0 to 1.19.0 to validate the memory leak fix. However, after updating the SDK and compiling the app, we are encountering both compile-time errors and runtime crashes.

Issue Details:

In SDK 1.19.0, there are significant changes to the Genesys SDK, including multiple deletions in the ChatControllerDelegate protocol. Specifically, the method:

func shouldPresentChatViewController(_ viewController: UINavigationController!)

has been completely removed. This method is critical for us, as it is the primary place where we present the chat screen. Due to its removal, the app crashes.

To understand the expected implementation, I downloaded and ran the Genesys demo app from GitHub corresponding to this SDK version. Unfortunately, the demo app also produces multiple errors (screenshots attached).

Additionally, the developer documentation appears to be outdated. For example, although shouldPresentChatViewController has been removed in version 1.19.0, there is no updated documentation explaining:

• The replacement method (if any)
• Changes in the presentation flow
• How existing implementations should be migrated

As a result, we are currently unable to proceed with SDK version 1.19.0 using the available documentation and sample app. We are exploring temporary workarounds (such as commenting out the failing code) to unblock testing, but this is not a viable long-term solution.

Requested Support from the Genesys Team:

We request that the Genesys team review this issue and provide clear resolution steps. Specifically, Macy's is looking for the following:

1. An updated sample app demonstrating correct usage of SDK 1.19.0, with no compiler errors and a working chat flow.
2. Updated developer documentation clearly outlining:
• Deprecated/removed delegate methods
• New or replacement delegate methods
• Migration guidance from older SDK versions to 1.19.0

Please let us know how we should proceed and if there is a recommended migration path for the removed delegate methods.

Hi @Anton Afanasiev,

Thanks for the suggestion and steps provided, i have done exactly the same thing like you suggested, still after doing that, i am still having issues with one method called as "Value of type 'ChatElement' has no member 'getText" (attached screen shot)

-> When i looked over the  chatElement protocol definition -> i dont find/see the getText() -> where as if i revert back to 1.17.0 -> it is working fine and compiling well.(for reference also attaching the screenshot of the SDK methods) 

Resolution: We need to have this getText() method get back up and running, as this is one of the important thing OR if not can you provide me alternate way to get the text.

Question 2:  Coming to the method:  shouldPresentChatViewController, i agree that method is still there/present and support in current SDK (1.19.0), but if we Dont write/declare the method with @objc func shouldPresentChatViewController(_ viewController: UINavigationController!) { } -> I am experiencing the crash as unrecognized sector, -> BUT where as in in 1.17.0 I can clearly see that method in SDK definition(by right click on ChatControllerDelegae and jump to definition) BUT with 1.19.0 I CANNOT see that method.

Hi @Tricia Taylor, 
Thanks for raising this up. 

The method shouldPresentChatViewController is still required and present in the current SDK. The errors you are seeing are most likely caused by a cached or corrupted version of the GenesysCloud.xcframework, resulting in a mismatch between headers and binaries.

We verified that the SDK works as expected by integrating it into a fresh iOS project using our official documentation.

Recommended resolution:

1. Clear CocoaPods cache: pod cache clean --all

2. Delete local Pods and lockfile: remove Pods/ and Podfile.lock

3. Clean Xcode build artifacts (Product → Clean Build Folder, or delete DerivedData)

4. Reinstall pods: pod install --repo-update

5. Clean and rebuild the project

After performing these steps, the issue should be resolved.


Please, let me know if you are still experiencing this issue after following steps from above.

The iOS app team attempted to upgrade the Genesys SDK from version 1.17.0 to 1.19.0 to validate the memory leak fix. However, after updating the SDK and compiling the app, we are encountering both compile-time errors and runtime crashes.

Issue Details:

In SDK 1.19.0, there are significant changes to the Genesys SDK, including multiple deletions in the ChatControllerDelegate protocol. Specifically, the method:

func shouldPresentChatViewController(_ viewController: UINavigationController!)

has been completely removed. This method is critical for us, as it is the primary place where we present the chat screen. Due to its removal, the app crashes.

To understand the expected implementation, I downloaded and ran the Genesys demo app from GitHub corresponding to this SDK version. Unfortunately, the demo app also produces multiple errors (screenshots attached).

Additionally, the developer documentation appears to be outdated. For example, although shouldPresentChatViewController has been removed in version 1.19.0, there is no updated documentation explaining:

• The replacement method (if any)
• Changes in the presentation flow
• How existing implementations should be migrated

As a result, we are currently unable to proceed with SDK version 1.19.0 using the available documentation and sample app. We are exploring temporary workarounds (such as commenting out the failing code) to unblock testing, but this is not a viable long-term solution.

Requested Support from the Genesys Team:

We request that the Genesys team review this issue and provide clear resolution steps. Specifically, Macy's is looking for the following:

1. An updated sample app demonstrating correct usage of SDK 1.19.0, with no compiler errors and a working chat flow.
2. Updated developer documentation clearly outlining:
• Deprecated/removed delegate methods
• New or replacement delegate methods
• Migration guidance from older SDK versions to 1.19.0

Please let us know how we should proceed and if there is a recommended migration path for the removed delegate methods.

Hi @Anton Afanasiev,

Thanks for the suggestion and steps provided, i have done exactly the same thing like you suggested, still after doing that, i am still having issues with one method called as "Value of type 'ChatElement' has no member 'getText" (attached screen shot)

-> When i looked over the  chatElement protocol definition -> i dont find/see the getText() -> where as if i revert back to 1.17.0 -> it is working fine and compiling well.(for reference also attaching the screenshot of the SDK methods) 

Resolution: We need to have this getText() method get back up and running, as this is one of the important thing OR if not can you provide me alternate way to get the text.

Question 2:  Coming to the method:  shouldPresentChatViewController, i agree that method is still there/present and support in current SDK (1.19.0), but if we Dont write/declare the method with @objc func shouldPresentChatViewController(_ viewController: UINavigationController!) { } -> I am experiencing the crash as unrecognized sector, -> BUT where as in in 1.17.0 I can clearly see that method in SDK definition(by right click on ChatControllerDelegae and jump to definition) BUT with 1.19.0 I CANNOT see that method.

Hi @Tricia Taylor, 
Thanks for raising this up. 

The method shouldPresentChatViewController is still required and present in the current SDK. The errors you are seeing are most likely caused by a cached or corrupted version of the GenesysCloud.xcframework, resulting in a mismatch between headers and binaries.

We verified that the SDK works as expected by integrating it into a fresh iOS project using our official documentation.

Recommended resolution:

1. Clear CocoaPods cache: pod cache clean --all

2. Delete local Pods and lockfile: remove Pods/ and Podfile.lock

3. Clean Xcode build artifacts (Product → Clean Build Folder, or delete DerivedData)

4. Reinstall pods: pod install --repo-update

5. Clean and rebuild the project

After performing these steps, the issue should be resolved.


Please, let me know if you are still experiencing this issue after following steps from above.

The iOS app team attempted to upgrade the Genesys SDK from version 1.17.0 to 1.19.0 to validate the memory leak fix. However, after updating the SDK and compiling the app, we are encountering both compile-time errors and runtime crashes.

Issue Details:

In SDK 1.19.0, there are significant changes to the Genesys SDK, including multiple deletions in the ChatControllerDelegate protocol. Specifically, the method:

func shouldPresentChatViewController(_ viewController: UINavigationController!)

has been completely removed. This method is critical for us, as it is the primary place where we present the chat screen. Due to its removal, the app crashes.

To understand the expected implementation, I downloaded and ran the Genesys demo app from GitHub corresponding to this SDK version. Unfortunately, the demo app also produces multiple errors (screenshots attached).

Additionally, the developer documentation appears to be outdated. For example, although shouldPresentChatViewController has been removed in version 1.19.0, there is no updated documentation explaining:

• The replacement method (if any)
• Changes in the presentation flow
• How existing implementations should be migrated

As a result, we are currently unable to proceed with SDK version 1.19.0 using the available documentation and sample app. We are exploring temporary workarounds (such as commenting out the failing code) to unblock testing, but this is not a viable long-term solution.

Requested Support from the Genesys Team:

We request that the Genesys team review this issue and provide clear resolution steps. Specifically, Macy's is looking for the following:

1. An updated sample app demonstrating correct usage of SDK 1.19.0, with no compiler errors and a working chat flow.
2. Updated developer documentation clearly outlining:
• Deprecated/removed delegate methods
• New or replacement delegate methods
• Migration guidance from older SDK versions to 1.19.0

Please let us know how we should proceed and if there is a recommended migration path for the removed delegate methods.

Hello @Varun Mamindla,

I checked again the 1.19 production release and I'm able to use the getText() method. This API was not changed in recent versions.

I added to sample app:

        guard !chatElement.isLoadedFromHistory,              chatElement.getText() != nil else {            return        }

This complies for me, and I'm able to use Xcode jump definition on getText() to see the full public interface:

extension ChatElement {    public func getText() -> String?    public func setText(_ text: String)    public func convertToFileElement(file: GenesysCloudCore.DownloadableFile) -> GenesysCloudCore.ChatElement}

Are you using the Genesys released Cocoapods podspecs or self hosting the framework? In case you are self hosting please double check that you are using the correct 1.19 production artifact for each dependency (GenesysCloud, GenesysCloudMessenger, GenesysCloudCore), and that your self hosted podspec is correctly pointing to these artifacts.

If you are using the original Genesys podspec and artifact hosting (genesys jfrog), please share your Podfile.lock content so we can validate.

Hi @Anton Afanasiev,

Thanks for the suggestion and steps provided, i have done exactly the same thing like you suggested, still after doing that, i am still having issues with one method called as "Value of type 'ChatElement' has no member 'getText" (attached screen shot)

-> When i looked over the  chatElement protocol definition -> i dont find/see the getText() -> where as if i revert back to 1.17.0 -> it is working fine and compiling well.(for reference also attaching the screenshot of the SDK methods) 

Resolution: We need to have this getText() method get back up and running, as this is one of the important thing OR if not can you provide me alternate way to get the text.

Question 2:  Coming to the method:  shouldPresentChatViewController, i agree that method is still there/present and support in current SDK (1.19.0), but if we Dont write/declare the method with @objc func shouldPresentChatViewController(_ viewController: UINavigationController!) { } -> I am experiencing the crash as unrecognized sector, -> BUT where as in in 1.17.0 I can clearly see that method in SDK definition(by right click on ChatControllerDelegae and jump to definition) BUT with 1.19.0 I CANNOT see that method.

Hi @Tricia Taylor, 
Thanks for raising this up. 

The method shouldPresentChatViewController is still required and present in the current SDK. The errors you are seeing are most likely caused by a cached or corrupted version of the GenesysCloud.xcframework, resulting in a mismatch between headers and binaries.

We verified that the SDK works as expected by integrating it into a fresh iOS project using our official documentation.

Recommended resolution:

1. Clear CocoaPods cache: pod cache clean --all

2. Delete local Pods and lockfile: remove Pods/ and Podfile.lock

3. Clean Xcode build artifacts (Product → Clean Build Folder, or delete DerivedData)

4. Reinstall pods: pod install --repo-update

5. Clean and rebuild the project

After performing these steps, the issue should be resolved.


Please, let me know if you are still experiencing this issue after following steps from above.

The iOS app team attempted to upgrade the Genesys SDK from version 1.17.0 to 1.19.0 to validate the memory leak fix. However, after updating the SDK and compiling the app, we are encountering both compile-time errors and runtime crashes.

Issue Details:

In SDK 1.19.0, there are significant changes to the Genesys SDK, including multiple deletions in the ChatControllerDelegate protocol. Specifically, the method:

func shouldPresentChatViewController(_ viewController: UINavigationController!)

has been completely removed. This method is critical for us, as it is the primary place where we present the chat screen. Due to its removal, the app crashes.

To understand the expected implementation, I downloaded and ran the Genesys demo app from GitHub corresponding to this SDK version. Unfortunately, the demo app also produces multiple errors (screenshots attached).

Additionally, the developer documentation appears to be outdated. For example, although shouldPresentChatViewController has been removed in version 1.19.0, there is no updated documentation explaining:

• The replacement method (if any)
• Changes in the presentation flow
• How existing implementations should be migrated

As a result, we are currently unable to proceed with SDK version 1.19.0 using the available documentation and sample app. We are exploring temporary workarounds (such as commenting out the failing code) to unblock testing, but this is not a viable long-term solution.

Requested Support from the Genesys Team:

We request that the Genesys team review this issue and provide clear resolution steps. Specifically, Macy's is looking for the following:

1. An updated sample app demonstrating correct usage of SDK 1.19.0, with no compiler errors and a working chat flow.
2. Updated developer documentation clearly outlining:
• Deprecated/removed delegate methods
• New or replacement delegate methods
• Migration guidance from older SDK versions to 1.19.0

Please let us know how we should proceed and if there is a recommended migration path for the removed delegate methods.

Hi @Andras Solyom,

Thank your for your response, i have done exactly the same way, i have created an plain xcode project and added only genesys cloud dependency in my pod file, and when run that sample app still getting the same error -> Also attaching my demo project for reference.(DemoChat.zip)

In addition to the above response
Macys is using Genesys released Cocoapods podspecs  -> I am also attaching our podfile.lock for reference (FileName: Macys Podfile(lock).txt

Here is the Pods that are getting installed for genesys.

Hello @Varun Mamindla,

I checked again the 1.19 production release and I'm able to use the getText() method. This API was not changed in recent versions.

I added to sample app:

        guard !chatElement.isLoadedFromHistory,              chatElement.getText() != nil else {            return        }

This complies for me, and I'm able to use Xcode jump definition on getText() to see the full public interface:

extension ChatElement {    public func getText() -> String?    public func setText(_ text: String)    public func convertToFileElement(file: GenesysCloudCore.DownloadableFile) -> GenesysCloudCore.ChatElement}

Are you using the Genesys released Cocoapods podspecs or self hosting the framework? In case you are self hosting please double check that you are using the correct 1.19 production artifact for each dependency (GenesysCloud, GenesysCloudMessenger, GenesysCloudCore), and that your self hosted podspec is correctly pointing to these artifacts.

If you are using the original Genesys podspec and artifact hosting (genesys jfrog), please share your Podfile.lock content so we can validate.

Hi @Anton Afanasiev,

Thanks for the suggestion and steps provided, i have done exactly the same thing like you suggested, still after doing that, i am still having issues with one method called as "Value of type 'ChatElement' has no member 'getText" (attached screen shot)

-> When i looked over the  chatElement protocol definition -> i dont find/see the getText() -> where as if i revert back to 1.17.0 -> it is working fine and compiling well.(for reference also attaching the screenshot of the SDK methods) 

Resolution: We need to have this getText() method get back up and running, as this is one of the important thing OR if not can you provide me alternate way to get the text.

Question 2:  Coming to the method:  shouldPresentChatViewController, i agree that method is still there/present and support in current SDK (1.19.0), but if we Dont write/declare the method with @objc func shouldPresentChatViewController(_ viewController: UINavigationController!) { } -> I am experiencing the crash as unrecognized sector, -> BUT where as in in 1.17.0 I can clearly see that method in SDK definition(by right click on ChatControllerDelegae and jump to definition) BUT with 1.19.0 I CANNOT see that method.

Hi @Tricia Taylor, 
Thanks for raising this up. 

The method shouldPresentChatViewController is still required and present in the current SDK. The errors you are seeing are most likely caused by a cached or corrupted version of the GenesysCloud.xcframework, resulting in a mismatch between headers and binaries.

We verified that the SDK works as expected by integrating it into a fresh iOS project using our official documentation.

Recommended resolution:

1. Clear CocoaPods cache: pod cache clean --all

2. Delete local Pods and lockfile: remove Pods/ and Podfile.lock

3. Clean Xcode build artifacts (Product → Clean Build Folder, or delete DerivedData)

4. Reinstall pods: pod install --repo-update

5. Clean and rebuild the project

After performing these steps, the issue should be resolved.


Please, let me know if you are still experiencing this issue after following steps from above.

The iOS app team attempted to upgrade the Genesys SDK from version 1.17.0 to 1.19.0 to validate the memory leak fix. However, after updating the SDK and compiling the app, we are encountering both compile-time errors and runtime crashes.

Issue Details:

In SDK 1.19.0, there are significant changes to the Genesys SDK, including multiple deletions in the ChatControllerDelegate protocol. Specifically, the method:

func shouldPresentChatViewController(_ viewController: UINavigationController!)

has been completely removed. This method is critical for us, as it is the primary place where we present the chat screen. Due to its removal, the app crashes.

To understand the expected implementation, I downloaded and ran the Genesys demo app from GitHub corresponding to this SDK version. Unfortunately, the demo app also produces multiple errors (screenshots attached).

Additionally, the developer documentation appears to be outdated. For example, although shouldPresentChatViewController has been removed in version 1.19.0, there is no updated documentation explaining:

• The replacement method (if any)
• Changes in the presentation flow
• How existing implementations should be migrated

As a result, we are currently unable to proceed with SDK version 1.19.0 using the available documentation and sample app. We are exploring temporary workarounds (such as commenting out the failing code) to unblock testing, but this is not a viable long-term solution.

Requested Support from the Genesys Team:

We request that the Genesys team review this issue and provide clear resolution steps. Specifically, Macy's is looking for the following:

1. An updated sample app demonstrating correct usage of SDK 1.19.0, with no compiler errors and a working chat flow.
2. Updated developer documentation clearly outlining:
• Deprecated/removed delegate methods
• New or replacement delegate methods
• Migration guidance from older SDK versions to 1.19.0

Please let us know how we should proceed and if there is a recommended migration path for the removed delegate methods.