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  • 1.  IP addresses for the firewall allowlist

    Posted 01-05-2026 23:15
    No replies, thread closed.

    Hello everyone,

    The following page mentions IP addresses:
    https://help.mypurecloud.com/articles/ip-addresses-for-the-firewall-allowlist/

    To execute data actions against our own system, we retrieve IP addresses using GET /api/v2/ipranges and allow access based on that.

    However, the problem is stated as: "Note: Whenever possible, Genesys announces changes to the list of IP addresses for outbound data action traffic and SMTP traffic under Features coming soon." This implies that we might not be informed of changes in advance. If IP addresses change without prior notification, critical functionalities could stop working, leading to a significant impact on our business operations.

    • How do you all handle such a situation?
    • Has anyone encountered such a situation in the past?

    Thank you.


    #API/Integrations
    #Security
    #System/PlatformAdministration

    ------------------------------
    Tatsuya Bando
    ------------------------------


  • 2.  RE: IP addresses for the firewall allowlist
    Best Answer

    Posted 01-06-2026 14:51
    No replies, thread closed.

    Hello Tatsuya,

    I know that working with an evolving set of IP addresses can be challenging but that API call will guarantee that you are able to have an accurate list of the IPs that we are using. I know that our dev team has done a great job of announcing any changes to the CIDR blocks long in advance so you shouldn't run into any situation like that.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: IP addresses for the firewall allowlist

    Posted 01-06-2026 23:47
    No replies, thread closed.

    Thank you very much for your reply, Jason.

    I was concerned that the IP ranges for GET /api/v2/ipranges might change without prior notice, but I understand that such a situation will not occur.

    Am I correct in understanding that advance notification will always be provided?

    Thank you for your assistance!



    ------------------------------
    Tatsuya Bando
    ------------------------------

    Original Message


  • 4.  RE: IP addresses for the firewall allowlist

    Posted 01-15-2026 09:07
    No replies, thread closed.

    That is correct. We will announce any changes in advance. I would recommend subscribing to the Release Notes if you have not done so already.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: IP addresses for the firewall allowlist

    Posted 01-15-2026 09:18
    No replies, thread closed.
    I've worked with Genesys for quite some time and yes, they always announce it well in advance, often 3 to 6 months.
     
    They also never IP address changes (of course, it can happen), they only add new ones while keeping the existing ones.


    ------------------------------
    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR
    ------------------------------

    Original Message


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