Genesys Cloud - Main

Hello,

 my customer's firewall doesn't have the feature to configure domains, only IP ranges. Because of this limitation we cannot open the required ports for WebRTC.

 I have found an JSON where all AWS IP ranges are listed but I don't know which one is dedicated to Genesys Cloud Services and there are 107 entries for my zone.

Anyone faced this issue before? Genesys states that an IP range cannot be provided.

Regards,

Mihai

#ArchitectureandDesign

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Mihai Vasiloiu
Swisscom (Schweiz) AG
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Hey Mihai, 

You should use the API endpoint /api/v2/ipranges - this is more for data actions, SMTP and audiohook. Though there is this from https://help.mypurecloud.com/articles/ip-addresses-for-the-firewall-allowlist/

For Genesys Cloud Media services, including WebRTC stations, you'll need to allow the following CIDR IP address ranges:

• Core/Satellite regions:

  • 52.129.96.0/20
  • 169.150.104.0/21
  • 167.234.48.0/20

• FedRAMP region:

  • 164.152.64.0/22

The core/satelite ones should open access for webRTC

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Lawrence Drayton
Prvidr Pty Ltd
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