Hello everyone,
We're currently evaluating the use of Genesys Virtual Agent and I'd love to hear from organizations that are already using it in production.
I'd be interested in learning about your experience, such as:
- What use cases are you automating?
- Have you seen measurable improvements in containment rates, customer experience, or operational efficiency?
- Were there any challenges during implementation or tuning?
- Are there any best practices or lessons learned you would recommend?
Any insights or real-world experiences would be greatly appreciated.
Thank you!
#Architect#DataActions#Integrations#MobileMessenger------------------------------
Sanderley Silva De Sousa Lima
Gerente Comercial
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