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  • 1.  Is it possibile to transfer an email as an attached file ?

    Posted 05-30-2023 09:28
    Edited by Catherine DUPIRE 06-02-2023 04:21

    Hi all
    The question is in the subject :-)
    My new genesys cloud customer was used to using engage solution, in which they were able to transfer an email as an attached file.
    They don't find this functionnality in Genesys Cloud, which was useful for them.
    Is it possible to do so ? (transfer the mail as attached file) ?
    Thanks for your help
    Catherine 

    #Email #BlindTransfer #FileAttachments 



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    Catherine DUPIRE
    NXO FRANCE SASU
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  • 2.  RE: Is it possibile to transfer an email as an attached file ?

    Posted 06-09-2023 01:47

    No, Transfer does a transfer of the original Email as if it came to the agent originally.  The new Multiple Replies features does allow you to send and email then send it again somewhere else, like replying to a customer and then forwarding to your support desk. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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