Genesys Cloud - Main

Hi, I see it's possible to update the dialer (outbound dialing) contact list using the Update Contact Data control however I wonder if it's possible to also add a new phone number to the DNC list from the script.

Thanks,

Henry
#Outbound

------------------------------
Henry Zambrano
Powernet Global Telecommunications
------------------------------

I can suggest you use the Developer tools to manually add numbers outside of a script
You will need to gather the contact list ID for the DNC list and then use Add Phone Numbers to Dialer DNC List.
To ensure the number has been added, I enter it twice 1. with the international prefix without the + symbol and the 2. without the international prefix

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Thanks Darryn, that seems to be the only way to do it.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications
------------------------------

Original Message:
Sent: 03-27-2019 23:50
From: Darryn Chang
Subject: Is it possible to add a phone number to the DNC list using a Script?

I can suggest you use the Developer tools to manually add numbers outside of a script
You will need to gather the contact list ID for the DNC list and then use Add Phone Numbers to Dialer DNC List.
To ensure the number has been added, I enter it twice 1. with the international prefix without the + symbol and the 2. without the international prefix

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager
------------------------------

Thank you Chad! It works perfect.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications
------------------------------

Original Message:
Sent: 04-02-2019 10:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager
------------------------------

You're welcome, I'm sorry I didn't see your post sooner!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager
------------------------------

Original Message:
Sent: 04-02-2019 11:31
From: Henry Zambrano
Subject: Is it possible to add a phone number to the DNC list using a Script?

Thank you Chad! It works perfect.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications
------------------------------


Original Message:
Sent: 04-02-2019 10:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

@Chad McCormick
Is it possible to create a single DNC button mapped to multiple numbers on the script? If so, what is the next line delimiter? This relates to the topic I created Next line command for Dynamic script variables to append DNC list.

Thank you,​

------------------------------
Eric Allen
Vervent, Inc.
------------------------------

Original Message:
Sent: 04-02-2019 11:35
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

You're welcome, I'm sorry I didn't see your post sooner!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager
------------------------------


Original Message:
Sent: 04-02-2019 11:31
From: Henry Zambrano
Subject: Is it possible to add a phone number to the DNC list using a Script?

Thank you Chad! It works perfect.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications


Original Message:
Sent: 04-02-2019 10:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

I'll see if I can find out for you

------------------------------
Chad McCormick
Genesys - Employees
Sr PM
------------------------------

Original Message:
Sent: 08-11-2021 13:46
From: Eric Allen
Subject: Is it possible to add a phone number to the DNC list using a Script?

@Chad McCormick
Is it possible to create a single DNC button mapped to multiple numbers on the script? If so, what is the next line delimiter? This relates to the topic I created Next line command for Dynamic script variables to append DNC list.

Thank you,​

------------------------------
Eric Allen
Vervent, Inc.
------------------------------


Original Message:
Sent: 04-02-2019 11:35
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

You're welcome, I'm sorry I didn't see your post sooner!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager


Original Message:
Sent: 04-02-2019 11:31
From: Henry Zambrano
Subject: Is it possible to add a phone number to the DNC list using a Script?

Thank you Chad! It works perfect.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications


Original Message:
Sent: 04-02-2019 10:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

From our awesome dev lead for agent scripts comes a workaround:

Scripts do not support arrays yet and so we treat the value sent as a single string and so you cannot do more than one number per action. If you want to do this in one button click just make a custom action that does "add to DNC" as many times as you need with all the numbers. In that way you make one button click and the custom action will fire and do all the api calls you need to do.

------------------------------
Chad McCormick
Genesys - Employees
Sr PM
------------------------------

Original Message:
Sent: 08-11-2021 13:46
From: Eric Allen
Subject: Is it possible to add a phone number to the DNC list using a Script?

@Chad McCormick
Is it possible to create a single DNC button mapped to multiple numbers on the script? If so, what is the next line delimiter? This relates to the topic I created Next line command for Dynamic script variables to append DNC list.

Thank you,​

------------------------------
Eric Allen
Vervent, Inc.
------------------------------


Original Message:
Sent: 04-02-2019 11:35
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

You're welcome, I'm sorry I didn't see your post sooner!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager


Original Message:
Sent: 04-02-2019 11:31
From: Henry Zambrano
Subject: Is it possible to add a phone number to the DNC list using a Script?

Thank you Chad! It works perfect.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications


Original Message:
Sent: 04-02-2019 10:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

@Chad McCormick Thank you​

------------------------------
Eric Allen
Vervent, Inc.
------------------------------

Original Message:
Sent: 08-11-2021 14:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

From our awesome dev lead for agent scripts comes a workaround:

Scripts do not support arrays yet and so we treat the value sent as a single string and so you cannot do more than one number per action. If you want to do this in one button click just make a custom action that does "add to DNC" as many times as you need with all the numbers. In that way you make one button click and the custom action will fire and do all the api calls you need to do.

------------------------------
Chad McCormick
Genesys - Employees
Sr PM
------------------------------


Original Message:
Sent: 08-11-2021 13:46
From: Eric Allen
Subject: Is it possible to add a phone number to the DNC list using a Script?

@Chad McCormick
Is it possible to create a single DNC button mapped to multiple numbers on the script? If so, what is the next line delimiter? This relates to the topic I created Next line command for Dynamic script variables to append DNC list.

Thank you,​

------------------------------
Eric Allen
Vervent, Inc.


Original Message:
Sent: 04-02-2019 11:35
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

You're welcome, I'm sorry I didn't see your post sooner!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager


Original Message:
Sent: 04-02-2019 11:31
From: Henry Zambrano
Subject: Is it possible to add a phone number to the DNC list using a Script?

Thank you Chad! It works perfect.

Regards,
Henry

------------------------------
Henry Zambrano
Powernet Global Telecommunications


Original Message:
Sent: 04-02-2019 10:29
From: Chad McCormick
Subject: Is it possible to add a phone number to the DNC list using a Script?

Hi Henry!

You can use the Add to DNC List action inside the script.  Please see this article in the resource center: https://help.mypurecloud.com/articles/available-script-actions/



------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager