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Is it possible to adjust the amount of time before an agent is moved to non responsive. Currently there is a 7 second ring time before it moves to the next agent.

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  • 1.  Is it possible to adjust the amount of time before an agent is moved to non responsive. Currently there is a 7 second ring time before it moves to the next agent.

    Posted 11-21-2017 17:45
    No replies, thread closed.


  • 2.  RE: Is it possible to adjust the amount of time before an agent is moved to non responsive. Currently there is a 7 second ring time before it moves to the next agent.

    Posted 11-21-2017 17:49
    No replies, thread closed.

    Use the Alerting Timeout setting on the queue (it's on the voice tab).

     

    https://help.mypurecloud.com/articles/manage-queues/



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