Genesys Cloud - Developer Community!

We are trying to create a pop notification that tells the supervisor they need to request an extension instead of adding it by themselves because it causes issue with internal tracking as the business does not know if that extension is used in their spreadsheet.

I see notification for certain evens but not specific if something is added to a user. 

Hi Jason,

User changes are logged in the audit events delivered via EventBridge and Web Socket (topic: v2.audits.entitytype.{id}.entityid.{id}), see this idea user changes

However, based on the details you shared here, these notifications won't work for you, unfortunately. Instead, let's try modifying the role assigned to the supervisor. Please check whether your supervisors have custom roles assigned to their profiles and whether the permission Telephony > Extension > Assign (Assign extensions to people) is included in any of them. Could you remove this permission from the role(s) used by the supervisors and see if that helps? 

Thanks,

We are trying to create a pop notification that tells the supervisor they need to request an extension instead of adding it by themselves because it causes issue with internal tracking as the business does not know if that extension is used in their spreadsheet.

I see notification for certain evens but not specific if something is added to a user.