Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Is it possible to delete (pending) WFM Time Off requests via API call?

    Posted 5 days ago

    Hi,

    For an integration project we might need to be able to create, update and optimally delete Time Off requests.

    Now I found APsI to create and update Time Off requests (as long as the Activity in question is of "Time Off" category), but I did not find a way to delete/cancel a WFM request, regardless of this request's state.

    The Cloud UI does show a counter for "cancelled requests", but I found no way to cancel such a request.

    It would be sufficient for us to be able to delete only a PENDING TimeOff-Request, but even that seems to be impossible.

    Is there some API call which I did miss, or is this fundamentally impossible?

    I also looked into the API call Genesys Cloud Developer Center https://developer.genesys.cloud/devapps/api-explorer#patch-api-v2-workforcemanagement-managementunits--managementUnitId--timeoffrequests--timeOffRequestId--users--userId--integrationstatus but this seems to be something different, as the allowed state does not include something like "Cancelled" - is this only for third-party HRIS integrations?

    In any way - is there a way to cancel/delete such requests?

    Thanks in advance,

    Wolfgang Liebich


    #PlatformAPI
    #PlatformSDK

    ------------------------------
    Wolfgang Liebich
    ------------------------------


  • 2.  RE: Is it possible to delete (pending) WFM Time Off requests via API call?

    Posted 5 days ago

    Hello,

    After you find out which time off request have status PENDING:

    https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-workforcemanagement-managementunits--managementUnitId--timeoffrequests-query

    you can try to DENIED time off request using endpoint:

    https://developer.genesys.cloud/devapps/api-explorer#patch-api-v2-workforcemanagement-managementunits--managementUnitId--users--userId--timeoffrequests--timeOffRequestId-



    ------------------------------
    Krzysztof Krupa
    ------------------------------

    Original Message


  • 3.  RE: Is it possible to delete (pending) WFM Time Off requests via API call?

    Posted 5 days ago
    Edited by Wolfgang Liebich 5 days ago

    Hello,

    thank you for your answer. Yes, I know that you can PATCH a timeoff request for a management unit - I, however, want to totally get rid of it and delete it. Or cancel it - I did not yet find the API for cancelling a TimeOff request. At least not for cancelling a TimeOff-Request which was created by the "management API" (https://developer.genesys.cloud/useragentman/workforcemanagement/#post-api-v2-workforcemanagement- managementunits--managementUnitId--timeoffrequests)

    Does anyone know how to really "obliterate" such a request?

    EDIT: I also found now the API call https://developer.genesys.cloud/useragentman/workforcemanagement/#patch-api-v2-workforcemanagement-timeoffrequests--timeOffRequestId- - but this only works in a user context and for the Time OFf requests of the user for whom the request was made. I would also need the ability to cancel/delete such requests by an application running without a user context, i.e. a server application. The API I mentioned above cannot do that...

    Thanks in advance,

    Wolfgang Liebich



    ------------------------------
    Wolfgang Liebich
    ------------------------------

    Original Message


Related Content