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  • 1.  Is it possible to disable ability to conference calls?

    Posted 03-04-2026 12:29

    I am trying to find a way to disable "Conference calls" ability either via an ACD call or a direct call but removing the permission Conference > Call > Add does not seem to be disabling it. Has anyone else tried to do that and were you successful? 

    Looking for some insights on how we can achieve this.

    Thanks,

    Amit


    #Implementation
    #Telephony
    #Other

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    Amit Deepchand
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  • 2.  RE: Is it possible to disable ability to conference calls?

    Posted 03-04-2026 13:28

    Hello Amit, 

    In order to disable the conference call ability is to remove both permissions. Conversation > Call > Add and Conversation > Conference > Add. The documentation confirms these are both prerequisite permissions. 

    This should remove the ability to make conference calls. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Is it possible to disable ability to conference calls?

    Posted 03-04-2026 13:34

    Hello Cameron.

    Thanks for your response. But removing the Conversation > Call > Add permission also removes the ability for the user to start a call. I suppose we can't really just remove the conference option without removing the ability to make/receive calls?



    ------------------------------
    Amit Deepchand
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    Original Message


  • 4.  RE: Is it possible to disable ability to conference calls?

    Posted 03-04-2026 15:23

    Hello Amit, 

    That makes sense, I cant believe I didnt think about that. At this point I recommend a enhancement request in our ideas portal. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Is it possible to disable ability to conference calls?

    Posted 03-04-2026 15:54

    Thank you



    ------------------------------
    Amit Deepchand
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    Original Message


  • 6.  RE: Is it possible to disable ability to conference calls?

    Posted 03-04-2026 16:20

    Here's the Idea you are probably looking for.

    Idea: https://genesyscloud.ideas.aha.io/ideas/CEV-I-630



    ------------------------------
    Caleb Koehler
    SYSTEM AND DEVELOPMENT ANALYST 1
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    Original Message


  • 7.  RE: Is it possible to disable ability to conference calls?
    Best Answer

    Posted 03-04-2026 17:09
    Unfortunately, for now, there's no way to do that.
     
    See comment 22 in the link and the answer in comment 23.

    https://community.genesys.com/discussion/prepare-for-the-november-ga-verify-blind-and-consult-transfer-permissions



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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