Hi Benjamin,
Yes, it is possible.
You need open "Performance >> Queue >> Activity"
Click on the "+" and select the "Station" option:
With that, the placement will be presented showing whether the user's phone is selected or not, following evidence:
selected
Not selected
Hope this helps
Regards
Kaio Oliveira
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KAIO CEZAR BELISEIRA
InvenIT Prestacoes de Servicos LTDA
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Original Message:
Sent: 01-06-2022 10:33
From: Benjamin PIROUX
Subject: Is it possible to disable "Deselect Phone" option for agents ?
Hello All,
While waiting for the implementation of the TEL-I-200 idea (ref).
Is it possible to supervise / identify agents who deselect their phone?
Best Regards.
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Benjamin PIROUX
Original Message:
Sent: 12-16-2021 23:26
From: KAIO CEZAR BELISEIRA
Subject: Is it possible to disable "Deselect Phone" option for agents ?
vote :
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KAIO CEZAR BELISEIRA
InvenIT Prestacoes de Servicos LTDA
Original Message:
Sent: 04-15-2020 03:29
From: Mostafa Oudderhem
Subject: Is it possible to disable "Deselect Phone" option for agents ?
Hi George,
Thanks for your reply, I will confirm this to our customer
Have a good day.
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Oudderhem Mostafa
Coverage-Communication
Original Message:
Sent: 04-14-2020 14:07
From: George Ganahl
Subject: Is it possible to disable "Deselect Phone" option for agents ?
No, that is not controlled by a permission. You would have to create your own custom Client.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 04-14-2020 12:57
From: Oudderhem Mostafa
Subject: Is it possible to disable "Deselect Phone" option for agents ?
Hi all,
Is it possible to disable the option that allows the agents to deselect or select the phone ?
If yes, what is the permission that need to be removed from agent role ?
Thank you in advance.
#SystemAdministration
#Telephony