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  • 1.  Is it possible to display the Caller Number on a Remote Phone?

    Posted 11-06-2018 05:39
    No replies, thread closed.
    Our customer is using Cisco Phones as their Remote Phones for the agents.

    When an incoming call on queue comes to the Agent, the remote phone rings, but it does not show the caller number instead the main number which is configured on the PureCloud Trunk configuration.

    The PureCloud User Interface shows the caller number and other details.
    But the customer would like to it also on the phone.

    Is there a possibility to show the caller number also on the remote phone?

    Thanks for your replies, advice, etc..... in advance.
    #Outbound
    #SIP/VolP
    #Telephony

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    Ratnarajah Rajkumar
    SPIE ICS AG
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  • 2.  RE: Is it possible to display the Caller Number on a Remote Phone?

    Posted 11-06-2018 19:12
    No replies, thread closed.
    Hi, 
     
        We also have the same requirement to display the outbound agent's phone number on the customer's phone so that when the customer calls back on the same number, the call directly reaches the agent's phone. 
    Thanks.

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    Anil Kumar
    Telstra Corporation Ltd
    ------------------------------

    Original Message


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