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  • 1.  Is it possible to enable call history when calling on behalf of the queue on PureCloud?

    Posted 09-13-2024 14:17
    No replies, thread closed.
    Is there way to enable call history when calling on behalf of the queue on PureCloud? I already looked in the documentation & I couldn't find anything about it.

    __PRESENT__PRESENT


    #Outbound

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    Bernardo Salazar
    Alcon Vision LLC
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  • 2.  RE: Is it possible to enable call history when calling on behalf of the queue on PureCloud?

    Posted 09-13-2024 22:51
    No replies, thread closed.

    Not that I know of.  If you give access to My Interactions in the Performance Workspace, the agent can see all the calls made on behalf of a queue.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Is it possible to enable call history when calling on behalf of the queue on PureCloud?

    Posted 09-14-2024 18:12
    No replies, thread closed.

    Hi Bernardo, can you please clarify what you mean by call history here?  An agent should already be able to see their call history under the phone icon in the UI... the following was an outbound call I made on behalf of queue:



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    Vaun McCarthy
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  • 4.  RE: Is it possible to enable call history when calling on behalf of the queue on PureCloud?
    Best Answer

    Posted 09-18-2024 20:58
    No replies, thread closed.

    Thanks for your responses, we have decided to add the to the external contacts a few numbers, so the agent don't need to copy and paste the whole number, instead the just type the name of the customer they want to call.



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    Bernardo Salazar
    Alcon Vision LLC
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