Rick_McGlinchey | 2018-09-05 00:01:59 UTC | #1
Hi. We're getting some details currently for a conversation such as Campaign, Contact List and Wrap-up code. When it comes to Scripts, can we get the data that has been entered by the agent for a particular conversation? We see how to get the script, which shows all the fields, but not the script data that resulted from a particular conversation.
Any assistance appreciated.
thx, Rick
anon28066628 | 2018-09-05 12:42:27 UTC | #2
Hi Rick,
To my knowledge that is not tracked in the API per-se. But you can use input / output variables to write to the conversation attributes (same as "Set Participant Data" in Architect). When an output variable is assigned to, it automatically updates the conversation participant attributes (no need for a 'save' button or 'onchange' handler on the form field).
https://help.mypurecloud.com/articles/script-input-output-variables/
Rick_McGlinchey | 2018-09-05 13:39:00 UTC | #3
Hi RJ - that's perfect. Getting them along with the other conversation attributes is exactly what we need since we're already collecting them. Thanks much!
Rick
system | 2018-10-06 13:39:01 UTC | #4
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