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Is it possible to make outbound calls without using agents and campaigns?

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  • 1.  Is it possible to make outbound calls without using agents and campaigns?

    Posted 02-14-2024 01:41
    No replies, thread closed.

    Hello,

    I would like to inquire about the possibility of making outbound calls to customers without agents and campaigns.

    Our customer prefers not to use the agentless campaign mode.

    Instead, they would like to manually dial outbound calls on Genesys Cloud without agents, using only IVR.

    Thank you.


    #Outbound


  • 2.  RE: Is it possible to make outbound calls without using agents and campaigns?
    Best Answer

    Posted 02-14-2024 03:25
    No replies, thread closed.

    Hey Jeong, 

    I think there is a bit of contradiction here, but I want to help as best I can. 

    What would you want to use to dial? What is the outcome your client needs/wants? It's likely best to go from the end result back with this one. 

    Manually dialling would generally mean an agent, and IVR is traditionally an inbound function when a customer contacts you. 



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    Lawrence Drayton
    Prvidr Pty Ltd
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