Tim_Speakman | 2023-03-22 15:20:18 UTC | #1
We would like to alert our agents to the fact that they still have a customer on hold. So if they're finding info or checking something with a colleague, they are reminded to check back in with the customer periodically. Is this something that is currently available or easily put together? Apologies if this has already been asked/answered - I have looked.
tim.smith | 2023-03-22 16:21:08 UTC | #2
General configuration and feature questions are best suited for the Genesys Cloud Community Forum. The developer forum is specific to APIs and customizations.
system | 2023-04-22 16:21:30 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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