When I configure an alert for an agent, the notification comes as a browser notification (which is also visible if the browser is iconified), and it also shows up in the agent's inbox.
The Client SDK allows me to send notifications, but they will not show up in the agent inbox.
Is there a programmatic way to achieve both - Browser notification and storage of the message in the inbox?
A related question is - is it possible to send such notifications also from a server application, which uses client-ID/client-Secret authentification?
Thanks in advance,
Wolfgang Liebich
#Integrations------------------------------
Wolfgang Liebich
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