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  • 1.  Is it possible to setup a Dial By Name Task?

    Posted 05-15-2017 14:39
    No replies, thread closed.

    We would like to include the possibility for anyone calling a specific number to be able to speak the name of the person they would like to get transferred to.

     

    Is it possible to setup a "dial by name" task in architect?



  • 2.  RE: Is it possible to setup a Dial By Name Task?

    Posted 05-15-2017 14:48
    No replies, thread closed.

    Yes, we refer to that as using the company directory.

     

    It's under Settings -> Speech Recognition -> Company Directory

     

    https://help.mypurecloud.com/articles/enable-company-directory-support-menus/



  • 3.  RE: Is it possible to setup a Dial By Name Task?

    Posted 05-15-2017 14:53
    No replies, thread closed.

    Thank you, Melissa. I was able to review those settings and it is now working. Much appreciated!



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