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Is it possible to update a custom interaction attribute after the interaction has already finished?

  • 1.  Is it possible to update a custom interaction attribute after the interaction has already finished?

    Posted 06-05-2025 18:20

    jarlei | 2021-09-09 17:44:20 UTC | #1

    Hello guys!

    I need to add custom interaction attribute after the interaction has already finished, is this possible?


    Jerome.Saint-Marc | 2021-09-10 20:14:48 UTC | #2

    Hello,

    If you mean participant data/attributes, yes, it is possible to update the attributes on a conversation participant for up to 60 days after the conversation happened. After 60 days, you can't change conversation data anymore. You can use PATCH /api/v2/conversations/{conversationId}/participants/{participantId}/attributes for this.

    Regards,


    jarlei | 2021-09-10 20:16:58 UTC | #3

    Thx @Jerome.Saint-Marc !!

    Would the method I use be a post with a body json?


    Jerome.Saint-Marc | 2021-09-11 10:55:22 UTC | #4

    Hello,

    No, it is a PATCH method (HTTP PATCH request with a json body.

    Regards,


    jarlei | 2021-09-13 12:14:18 UTC | #5

    Thx @Jerome.Saint-Marc. It worked!


    system | 2021-10-14 12:14:49 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 11967