robm | 2018-04-19 11:48:30 UTC | #1
Hello,
I have added a custom client App, this is a cloudbased application. It's been put under Directory and all works fine.
Now I wonder if it is possible to pass interaction data from purecloud into the search field of the custom client App. Now I use the Agent-Scripting to pass over information, but it would be nice If we could use the client App instead of the Agent Scripting.
For Voice I use a variable created in Architect Flow.search --> {{demosearch}} For Email I use the subject of the email --> {{Email.Email Subject}} And for Chat I use customField2 --> {{customField2}}
Based on the information that is in those fields, we can perform a search in the custom client app.
Best regards, Rob
tim.smith | 2018-04-19 14:10:25 UTC | #2
You can build whatever you need in the client app by utilizing the platform API. The client SDK basically gives you a way to get a web app into purecloud, then you can write whatever you want from there using the standard APIs. It sounds like what you're looking for is using conversation APIs to get the user's current conversations and read the participant attributes. You can also implement notifications so your web app can get real-time updates to the user's conversations.
robm | 2018-04-25 10:15:32 UTC | #3
Hi Tim, thanks for answering. I'm going to try to figure this out. Regards,
system | 2018-05-26 10:15:36 UTC | #4
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