mk_telephony | 2018-06-13 18:17:52 UTC | #1
As part of an IVR Inbound Call Flow, we were planning on exposing a call data action which accepts the region as input. The region being one of: North America, Australia/New Zealand, EU (Ireland) or Japan (as listed here, so our backend knows which API URl to use when making subsequent requests related to that conversation.
I looked at the list of built-in variables, and didn't see one which indicated the region. Is there a way to determine the region as part of the call flow and pass it as an input to a data action as part of a call flow?
MelissaBailey | 2018-06-13 18:42:14 UTC | #2
Architect does not have a variable for that. Your purecloud organization only exists in one region (regardless of where you deploy your local edges) so you could hardcode the region in the flow.
system | 2018-07-14 18:42:19 UTC | #3
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