It's because of the way we currently schedule. We are transitioning how we schedule to a way that works better with Genesys but it's going to change our entire culture, so it will take time. In the meantime, we are trying to stick to what's familiar while we work on trouble shooting other issues while transitioning over.
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Nathan Gould
DialAmerica Marketing, Inc.
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Original Message:
Sent: 07-20-2024 00:50
From: Robert Wakefield-Carl
Subject: Is there a limit to how many work plan configurations I can build for one business unit?
Yes, you could but that would defeat the entire purpose of having WFM in the first place. You may as well just put schedules in manually if you are not going to let the WFM optimize your workforce for the best occupancy to meet your service level goals. What is the reason for each having their own plan?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-19-2024 12:57
From: Nathan Gould
Subject: Is there a limit to how many work plan configurations I can build for one business unit?
We are currently transitioning our clients to Genesys from our old system. Due to how we schedule we would like to have each agent in their own work plan while we settle into the new software. Our next program has 232 agents. Am I able to create a work plan for each of these agents or is there a limit? Thanks!
#Scheduling
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Nathan Gould
DialAmerica Marketing, Inc.
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