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  • 1.  Is there a permission related or way to get the option for a drop in the WFM Schedules Day View for Agents

    Posted 03-07-2024 16:28
    No replies, thread closed.

    I been trying to get the "+" plus sign option to appear where when you click on it there would be a drop down as seen in below screenshot. I'm not able to determine how to get that if its related to a permission or change that needs to occur. I see the "+" when I switch it to a vertical view but do not see it when in the Day Time view in the schedule section for WFM. Anyone know if this is related to permission?


    #Unsure/Other

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  • 2.  RE: Is there a permission related or way to get the option for a drop in the WFM Schedules Day View for Agents
    Best Answer

    Posted 03-08-2024 08:32
    No replies, thread closed.

    Click here to change your visualization for Vertical View:

    if you have schedule permission to edit, it is available for you.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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  • 3.  RE: Is there a permission related or way to get the option for a drop in the WFM Schedules Day View for Agents

    Posted 03-08-2024 09:09
    No replies, thread closed.

     I know you can get it for the vertical view. Does the "schedule permission " give you the plus sign drop down when in the Day View (The first one)? 



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  • 4.  RE: Is there a permission related or way to get the option for a drop in the WFM Schedules Day View for Agents

    Posted 03-14-2024 06:40
    No replies, thread closed.

    Hi

    When you are in the day view, the plus icon will show exceptions and actual activities.

    This is only available if you have 'show adherence' switched on in the display options (cog at top right of the page), and if you select an individual MU in the view.

    Hope that helps,

    Heather 



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    Heather Henderson
    Sabio Ltd
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    Original Message


  • 5.  RE: Is there a permission related or way to get the option for a drop in the WFM Schedules Day View for Agents

    Posted 03-08-2024 09:44
    Edited by Antwuan Rencher 03-25-2024 14:26
    No replies, thread closed.

    I wonder it may not even be related to a permission.



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