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  • 1.  Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-21-2023 10:07
    No replies, thread closed.

    Hello!

    There are so many icons in use in Genesys Cloud CX and I'm wondering if there's a topic in the documentation/resource center that lists every single icon in use and their meaning? If not, I'd love to see it. Something along the line of the Call Controls topic.

    I've done a search and I'm not coming up with anything comprehensive.

    Thanks so much,

    Monique


    #ArchitectureandDesign

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    Monique Gionet
    Tykans Group Inc
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  • 2.  RE: Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-28-2023 16:18
    No replies, thread closed.

    Hey Monique, not sure if this is what you are looking for, but I did a search on know.genesys.com and found the following: 

    https://help.mypurecloud.com/articles/call-controls/?_gl=1*epuh8g*_ga*MjA1MzMzODIzMC4xNjgwNTM5ODU1*_ga_WMDFV6Y7G2*MTY5MzI1MzExMy4zMC4xLjE2OTMyNTM4MjIuMC4wLjA.&_ga=2.243324166.2051711867.1693231296-2053338230.1680539855



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 3.  RE: Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-28-2023 16:27
    No replies, thread closed.

    Hi Matt--thank you for answering but, yes, that's the exact article I link to in my original post (ie: the only one I've found but it's not comprehensive). :)



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    Monique Gionet
    Tykans Group Inc
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    Original Message


  • 4.  RE: Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-28-2023 17:10
    No replies, thread closed.

    Yup! I realized it about 2 seconds after I posted, but knew my worthless answer was already in the books. Some good news! We do talk about this on the upcoming episode of the Q&A Show. Hope to have it for you by Wednesday!



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 5.  RE: Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-29-2023 10:04
    No replies, thread closed.

    Haha! Well thank you anyway Matt and I'll watch out for the Q&A!

    Much appreciated,

    M



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    Monique Gionet
    Tykans Group Inc
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    Original Message


  • 6.  RE: Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-30-2023 13:47
    No replies, thread closed.

    Hi @Monique Gionet, 

    You have an answer to your question on the latest Q&A Show found here! 

    Hope this helps you out.



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    Nicole Milliken
    Genesys - Employees
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    Original Message


  • 7.  RE: Is there a place in the Genesys Cloud CX documentation where I can see a list of all icons and their meaning?

    Posted 08-30-2023 14:21
    No replies, thread closed.

    Hi @Nicole Milliken, and @Matt Lawson!

    Wow--thank you so much for taking the time to answer my question in the latest Q&A show! The feedback form is actually a great tool and that's an excellent suggestion. I know that the icons are usually described within each specific topic but I do find that, with the product evolving so quickly that there are definitely icons I'm seeing from time to time in the software that I'm not seeing described (yet) in the topics, so that's where my initial curiosity came from. I'd love to see a topic with a comprehensive list of all icons (like you would in a car user manual type of thing) that can be pulled from the documentation. So, anytime they're added or changed in the documentation, it can be an automatic pulled into an icon description topic. Maybe some sort of data tables for Wordpress or something can be used and they can be broken down in the topic by user? For example: Agent-use icons, Supervisor-use icons, Admin-use icons. I don't know, I'm just rambling off ideas. :) What do you think, @Danna Shirley? :)



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    Monique Gionet
    Tykans Group Inc
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    Original Message


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